09-04-2007, 09:08 PM
While Todd Sharp is driving down the highway between Charlotte and Atlanta, a new sales order triggers a lookup for the customer phone number and salesperson (that would be Todd) assigned to it. The system then polls Siemens OpenScape UC (unified communications) software and checks Todd’s presence status, discovering that he’s working remotely and available only on his cell. OpenScape kicks off a VoIP call to Todd’s cell phone and, using a text-to-speech engine, reads the sales order over the phone. It then prompts Todd to press 1 to autodial the customer. Minutes after the order arrived, Todd is thanking the customer from his car.
Posted on Tue, 04 Sep 2007 03:00:00 PDT at http://www.infoworld.com/cgi-bin/redirec...ons_1.html
Posted on Tue, 04 Sep 2007 03:00:00 PDT at http://www.infoworld.com/cgi-bin/redirec...ons_1.html