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Support is a top IT cost center these days, one we're all focused on measuring and reducing. Yet one aspect of IT support doesn't appear on any budget or balanced scorecard: the amount of time we spend supporting our friends and family with their IT issues. Let's call it "personal IT."

Posted on Thu, 06 Sep 2007 03:00:00 PDT at http://www.infoworld.com/cgi-bin/redirec...nds_1.html

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Are you the IT guy for family and friends?: http://techforums.net/showthread.php?tid=335