02-26-2008, 02:33 PM
Adopting Microsoft's new UI approach, RightNow Technologies has updated its online-delivered RightNow CRM software. Targeted at companies that use customer service representatives, the February release also offers a topic-monitoring technology that looks as customers' free-form text and looks for common or repeated themes, as well as words that occur together often, such as a defect type and a product name.
Posted on Mon, 25 Feb 2008 20:45:00 GMT at http://www.infoworld.com/cgi-bin/redirec...-08_1.html
Posted on Mon, 25 Feb 2008 20:45:00 GMT at http://www.infoworld.com/cgi-bin/redirec...-08_1.html